Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How long does delivery to the UK take?

Our deliveries take between 10-15 working days, this is because we make the products specifically for customers once their order is received at the warehouse. In most cases, our technicians are able to complete orders within 10 working days.

Are your lights authentic?

Our lights are made to the highest quality, be assured that all our products will fit perfectly with no issues.

Do you accept returns?

Due to our made-to-order concept returns are usually not accepted unless the products are damaged on delivery.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.